Innovating, anticipating, enhancing, and protecting essential knowledge, so many themes to explore in setting up expertise management, a new approach to knowledge management. Using a master guide, any company preserves a record of its complete range of in-house expertise, distinguishing factors for maintaining a competitive edge. How to identify essential knowledge ? How to mobilize experts and make them cooperate in networks ? What are .the phases for organizing the capitalization of knowledge ? The focus of this book is helping companies achieve an expertise management approach based on feedback from Veolia Water Technical Direction. A genuine methodological guide, this book is intended to help managers, knowledge managers and monitoring staff conduct a knowledge capitalization project from A to Z.
